Shipping & Returns

JAPAN NORMAL SHIPPING

Most orders are usually shipped out within 3 days and delivered within 4 to 6 days from the date of your order. You will receive an e-mail when your order has been shipped.

Japan Post will be used for shipping and tracking will be available. Kuronekoyamoto will be used for shipping with no tracking option. These options will be available at the time of order process.

Place order rates (2 types)

  • Tracking – Tracking within Japan: add 350 yen
  • Non Tracking – Non – tracking within Japan: add 160 yen.

Please e-mail us at Japan Shipping.if you have any questions.

INTERNATIONAL SHIPPING

We ship all orders through the Japanese Post using Small Package Air Mail for most International orders. Most orders are usually shipped out within 3 days. You will receive an e-mail when your order has been shipped.

Place order:

  • Non Tracking – Air Mail 7-10 days: add $5.50. Additional shirt add $2.50 per shirt.

* Shipping fees may vary. For example, countries like South America and Africa.

* We can deliver your products to an address other than yours! This is perfect to send birthday and holiday gifts direct to that special person themselves.

* Tracking option available but at a high rate. Please contact International Shipping if tracking request is desired. However rate is about 3 times the airmail rate.

Please e-mail us at International Shipping if you have any questions.

DELIVERY DATES

Order processing and shipment of the merchandise usually takes 4 to 6 days for within Japan, and 7 to 14 days outside Japan. We will inform you through email when your order is shipped.Please keep this in mind for birthday and special gift giving.

We always process our orders as quickly as possible, and as a result, we only offer items for sale that are in stock at the time the order is placed. Nevertheless, there are sometimes unfortunate delays which we cannot control. Therefore, we unfortunately cannot promise any binding delivery dates. However, you can request by email to customer service and we will try to estimate an approximate delivery date.

RETURNS

What happens if I order the wrong size shirts?
Please refer to the Okinawa T's Online store return Policy below.
We encourage you to check our American Apparel size chart before ordering to ensure that you order the correct sizes.Ultimately, it would be wonderful if you give the shirt you ordered in the wrong size to your friend, and re-order your shirt being very careful to order the correct size.
Okinawa T's Online Store Returns Policy

Unwashed, unworn or defective merchandise may be returned within 14 days after delivery for a merchandise exchange or website credit. We will only refund the American Apparel defective. If you're making an exchange because you want a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the Okinawa Ts current retail price. We encourage you to check our size chart before ordering to ensure that you order the correct sizes.


OKINAWA T's ONLINE DOES NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE.
Merchandise that you purchased from a store or website other than www.okinawa-ts.com cannot be returned or exchanged through us. You must reference your Order ID on all returns/exchanges. Returns/Exchanges will only be accepted with a completed return form. Please be very clear in describing what you want to return or exchange. We recommend that you insure the return packages to www.okinawa-ts.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. 

Click on one of these:

Fill out and sent a return form

Send an email about Japan Shipping

Send an email about International Shipping